Last Updated: June 16, 2026
At Rokoungli Techsoul Private Limited (“we”, “us”, “our”), we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines our order processing procedures, shipping methods, delivery timelines, and related terms for purchases made through our website https://shop.rokoungli.in/ (“Site”). By placing an order on our Site, you acknowledge and agree to the terms of this Shipping Policy.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders are not processed on Sundays or public holidays.
- During high-demand periods, processing times may be slightly longer.
2. Shipping Coverage
- We currently ship across India.
- Delivery availability may vary depending on the destination PIN code.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order value.
- Any applicable shipping fees will be displayed before payment is completed.
4. Estimated Delivery Time
- Metro Cities: 2–5 business days
- Other Cities and Towns: 4–8 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, or other circumstances beyond our control.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable).
- Customers can use the provided tracking number to monitor shipment status.
6. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Public holidays
- Incorrect shipping information provided by the customer
7. Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
8.Damaged or Lost Packages
If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or the expected delivery date.
9. Contact Us
For shipping-related questions, contact us:
Email: contact@rokoungli.in